How do I setup an RDTg w/ Keypad (v7)
Question / Issue How do I configure my RDTg w/ Keypad (v7)? Answer / Solution There are two primary ways to configure an RDTg, with a Static IP and using DHCP. Connect the RDTg There is a lock on the...
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What is the Control Panel (v7)?
Question / Issue I’ve just installed v7 and the TimeClock Plus Control Panel opened up, what do I do now? Answer / Solution Below we’ll take you through each tab of the Control Panel and help you...
View ArticleHow do I globally add a Job Code to employee(s) (v7)?
Question / Issue How can I assign a Job Code to multiple employees? Answer / Solution You can do this using Global Modification. This tool allows most employee level functions for multiple employees....
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How do I use the Daily Schedule feature (v7)?
Question / Issue How do I use the Daily Schedule feature? Answer / Solution The Daily Schedules will allow management to see a breakdown of the particular day by hour and the amount of employees...
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How do I view/edit employee schedules (v7)?
Question / Issue How do I view and edit employee schedules? Answer / Solution The Employee Schedules will allow management to see each employee’s schedule they have configured. It will display any...
View ArticleSubstitute Module
Question / Issue How do I configure the Substitute Teacher Module? Answer / Solution The Substitute Module is an additional feature that can be added to your TimeClock Plus installation to suit the...
View ArticleError: An error occurred retrieving the information (v7)
Question / Issue During an operation on my RDTg (300/400) clock I receive the error “An error occurred retrieving the information” Answer / Solution This is caused by a mismatch in the communication...
View ArticleWhere did my Missed Punch report go (v7)?
Question/Issue I used to have a “Missed Punch” report in 6.0, where is that in v7? Answer/Solution In v7 all reports related to hours exceptions (including Missed Punches, Overtime, Tardy, approvals,...
View ArticleHow To: Re-calibrate HP-1000
Question/Issue I need to re-calibrate the camera in my HP-1000 handscanner, how do I do that? Answer/Solution Re-calibrating is a procedure that “resets” the camera’s positioning and exposure time, to...
View ArticleTrouble with automatic notifications via email (v7)
Question / Issue I am not receiving automated reports, request notifications, or user messages through email, what’s going on? Answer / Solution In TimeClock Plus, you have to configure mail server...
View ArticleWhat are Accrual Banks and how do I use them?
Question/Issue What are Accrual Banks and how do I use them? Answer/Solution Accrual Banks are used in v7 to store accrued hours for employee leave. This includes, but is not limited to, Vacation,...
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How To: Configure the Employee Contracts Module
Question/Issue How do I configure the Employee Contracts Module (v7)? Answer/Solution The Contract Hours calculation module allows for the creation of employee contracts. These contracts include a set...
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How To: Add multiple companies to a single namespace
Question/Issue How do I add multiple companies to a single namespace? Answer/Solution 1. In the TimeClock Plus Control Panel, select “Go to Admin Server” 2. Log in using the Admin Server password 3....
View ArticleHow To: Set up the automated holiday processing
Question/Issue How do I set up the automated holiday processing? Answer/Solution Step By Step 1 – Set up the holiday by going to Company -> Holidays. Once there, add a holiday by using the Add...
View ArticleWhat is the Track Job Code Day of Week Exception?
Question/Issue What is the Track Job Code Day of Week Exception? Answer/Solution The Tracked job code day of week exception allows for job codes marked as active on certain days of the week to be...
View ArticleWhat are unscheduled work exceptions?
Question/Issue What are unscheduled work exceptions? Answer/Solution Unscheduled work exceptions allow users to track exceptions for unscheduled work, as well as job codes that are tracked by day of...
View ArticleHow To: Setup RDTg Touch with V7
Question/Issue How do I setup my new RDTg Touch with V7? Answer/Solution There are two primary ways to configure an RDTg, using a Static IP, or DHCP. Step By Step Connect the RDTg There is a lock on...
View ArticleHow do I set time worked on a Holiday to be considered Overtime (v7)?
Question / Issue How will the system know what days are considered Holidays for my company? Answer / Solution TimeClock Manager lets you determine which days your company considers to be a holiday....
View ArticleHow do I see multiple Employees’ hours at once (v7)?
Question/Issue How do I see multiple Employees’ Hours at once? Answer/Solution You can view multiple Employees’ Hours at once through Group Hours. From here you can view, edit, and add hours for...
View ArticleHow do I approve multiple Employees’ hours at once (v7)?
Question/Issue How do I approve multiple Employees’ hours at once? Answer/Solution You can view and approve multiple Employees’ Hours at once through Group Hours. Login to TimeClock Manager Browse to...
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